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Please read the following conditions carefully. Once we have accepted your booking by the issue of
a written confirmation to you either orally, electronically or in writing, a contract comes into
existence between both parties incorporating these conditions. All travel arrangements are sold
to us acting as agents of the tour operator concerned and are subject to these conditions. No
variation to these conditions shall be valid unless agreed by us in writing.
2bookaholiday.com Ltd (whose administrative offices are Unit 3, 248, Shawfield Road, Ash Vale, Hants, GU12 5DJ)
are bonded by the Association of British Travel Agents (ABTA).
It is agreed by both parties that this contract is deemed to have been made at our
administrative offices and is subject to English law and jurisdiction.
Your Obligation To Us
1. Paying for your flight
- The deposit is part payment of the flight and the balance must be paid before the date specified on the
invoice which is normally no later than ten weeks before your departure date. Please note if we do not receive
final payment by the date specified then we reserve the right to treat your booking as cancelled by you and
cancellation charges will be applicable as detailed in section 3 below.
- Full payment is requested at the time of booking for all bookings made within ten weeks of the departure.
- The company reserves the right to decline any booking.
- The company is not under any obligation to deliver ant tickets or document appertaining to the booking
until full payment has been received by the company.
- Should you wish to pay your balance by credit card or debit card there will be a surcharge of 2% and 1%
respectively.
2. If you change your flight
If, after we have issued written confirmation, you want to change your flight, we will do our best to meet your
requirements. If the change is notified to us more than eight weeks before the scheduled departure date and we can
make the required alteration there will be an administration charge. This charge is administered by the airline
concerned and we will advise you of the cost at that time. If the change involves a reduction in the number of
persons travelling then the deposit paid by or on behalf of persons not travelling will be forfeit. In the cases of
alterations notified within eight weeks of departure, cancellation charges as detailed in section 3 below will apply
in respect of persons not travelling.
3. If you cancel your flight
If you or any member of your party cancels the booking, we will require written confirmation to be sent to our
administrative offices by recorded delivery. The cancellation is only effective from the date the written notice of
cancellation is received in our offices. The cancellation charges apply to each person cancelling and are based on a
percentage of the entire flight cost dependant on the period before departure the cancellation is made.
The cancellation charges are as follows:
Period before scheduled departure date within which notification is received by us:
Cancellation charges
More than 42 days Deposit only
42-31 days 50%
30-15 days 75%
14-0 days 100%
NB. Some airlines do incur higher cancellation charges and amendment fees and these charges will be applied to each
passenger in that instance.
Our Commitment To You
1. Flight timings
We agree to provide the travel arrangements specified in the written confirmation subject to these conditions. The
times of flights and the airlines shown in our literature and in written confirmation are illustrative only and are
not guaranteed. The final, confirmed schedule will be provided on your flight tickets, approximately 14 days prior
to your departure.
2. Price guarantee
We guarantee absolutely no surcharge on the price of your flight.
3. If we change your flight
Occasionally, factors occur (alterations to flight schedules, etc) which require us to make changes in your flight
arrangements and we reserve the right to do so. If the alteration is a significant one, we will of course inform you
without delay and give you the choice of accepting the alteration or of cancelling and receiving a full refund.
Please note:
- For the purpose of this paragraph, an alteration is significant if it involves a change of more than 12 hours
which results in a change of departure date. Changes between Gatwick/Heathrow/Luton/Stansted, or where coach transfers
are provided, do not constitute a significant alteration.
- We will not make a significant alteration after you have been provided with your flight tickets except in
circumstances amounting to force majeure and/or industrial action as detailed in IMPORTANT NOTE below.
- We reserve the right to make changes to our flight programme for any reason whatsoever. If changes to
illustrative schedules occur, within the constraint of the booking conditions, we will not enter into any form of
communication regarding any change except when informing you. We do not promise a departure at a particular time,
as with scheduled flights.
- Important note:
When a significant alteration is due to for example war, treat of war, riot, civil strife, industrial dispute,
terrorist activity, natural or nuclear disaster, fire or adverse weather conditions or other circumstances
amounting to force majeure i.e. outside of our control we cannot offer you compensation. We will of course however
make a full and prompt refund of all monies paid if you choose to cancel your booking rather than accept the
alternative offered.
4. If you are prevented from travelling
If you are prevented from travelling because in the opinion of any person in authority you appear to be unfit for
travel or likely to cause any disturbance to other passengers our responsibility for your flight will immediately
cease. We will not be responsible for any costs you may incur or make refunds to you.
5. If we cancel your booking
We reserve the right to cancel your booking; if we do so, we will offer you an alternative flight (if we can)
or a full and prompt refund of all monies paid. We do not expect to cancel your booking after the date
specified on the written confirmation for payment of the balance unless that balance has not been received by us
or it is for a reason beyond our control (see important note above).
6. Our responsibility
We have taken all reasonable steps to ensure that the airlines and other suppliers involved in your flight
arrangements are efficient, safe and respectable businesses and that they comply with the local and national laws
and regulations of the countries in which they operate.
7. Flight delays
As an independent traveller we are sure you will appreciate that we cannot accept liability for any expenses
incurred in the event of a flight delay which is outside of our control (e.g. refreshments, overnight
accommodation etc). However, we have negotiated flight insurance that does provide compensation in the event of
an extensive delay and we would strongly recommend you take this cover or similar.
8. Travel documentation and health regulations
You must hold a valid passport together will all necessary visas or other documentation required for entry or
exit from the country of origin or destination. You should check the local visa and health regulations with the
appropriate embassy. Your doctor should also be able to advise you which inoculations the departments of health
consider necessary. Please check that your passport is valid for the entire duration of your holiday. If you are
not a British citizen you may require a visa so please check before booking your holiday as 2bookaholiday.com Ltd will not be responsible for any expenses incurred if you have not obtained necessary visas in advance.
9. Reconfirming your flights
It is imperative and a strict condition of booking that you reconfirm your inbound flight. We can accept no
liability for clients who fail to comply with this instruction and due to flight changes miss their flight.
The times quoted in your documentation are local times. It is important that passengers check in at least 2
hours before the flight departure time. If your outbound journey is not utilised, the inbound reservation is
automatically cancelled. Reconfirmation should take place within 48 hours of departure.
10. Flight check in
We will not be responsible in any way if you arrive late for the specified check in time or you arrive late
for the flight, nor can we accept any responsibility for any loss by you of your flight tickets, vouchers or
coupons. Please note that additional charges are sometimes levied by various carriers in respect of luggage
in excess of the standard allowance featured on your flight ticket, and in some cases charges are levied also
for special catering requirements.
11. Travel insurance
It is a requirement when booking your flight that you accept our special travel insurance or alternatively
at that time, arrange a policy yourself. (Insurance is non-refundable and is excluded from cancellation %).
12. Special requests
Any special requests must be made at the time of booking and any requests made after your booking has been
requested will be subject to an administration fee of £5 per person per request. This is to cover the costs
involved in making requests and is not profit related. All special requests will be passed on to the relevant
airline but cannot be guaranteed. The administration fee will not be reduced if your request is not met.
13. Complaints
In the unlikely event that you have a complaint about any aspect of your holiday and in order that we have
the opportunity to investigate any problems, any comments must be made in writing to us within 28 days of
your return to the UK. We cannot accept any complaints received outside this period. In the unlikely event
that we are unable to agree an amicable settlement you are entitled to refer the dispute for decision by the
arbitrator appointed by the Chartered Institute of Arbitrators provided the dispute does not relate to
physical injury or illness. The arbitration scheme devised by the institute provides for arbitration on
documents, a simple and inexpensive method with restricted client liability on costs. The scheme does not
apply to claims greater than £1,500 per person or £7,500 per booking form or to personal injury/illness
claims.
